Delivery charges will be extra and should be paid by the customer. Charges will be informed in advance and may vary from Rs. 750 – Rs. 2000 depending on the delivery location.
Delivery and Service Locations
Currently Felidae electric bikes can be delivered to the following cities - Bangalore, Chennai, Delhi, Goa, Mumbai, Pune, Kolhapur, Karad, Satara, Sangli, Nagpur, Wardha and Amravati.
Felidae offers service support only in the above cities. Mechanical and electrical parts servicing can be done at Felidae dealer service centers. If issues related to electrical parts are not solved by the dealer workshop, Felidae will provide assistance within 48 hours depending upon customer location.
Assembling Felidae Cycle
Felidae ebikes are delivered in 90% assembled condition. For unassembled parts like handle bar and pedals, company provides the toolkit (Allen keys – 04.05 and Spanners – 8, 10, 11, 12, 13, 14, 15).
Free cancellation before 24 hours from the time of delivery. Return and Refund Policy In the event of any damages to mechanical or electrical parts, Felidae company has to be notified within 24 hours of delivery and in such an event the parts will be replaced free of cost with the company taking care of the logistics charges. Within the same period of 24 hours, if the customer opts for a refund due to any damage, Felidae company will allow it after a review of the product.